We want you to feel confident when shopping with LIVONA.

If your item arrives damaged, faulty, incorrect, or not as described, please contact us with your order number and photos where possible. We'll review the issue and help arrange a suitable solution, such as a replacement, refund, or other remedy where appropriate.

For change-of-mind returns, the item should be unused, in its original condition, and returned within the stated return period shown on our Returns page.

Nothing in this policy limits your rights under Australian Consumer Law.