Last Updated: May 2026

At LIVONA ("we", "our", "us"), we use cookies and similar tracking technologies on our website to improve your browsing experience, analyse website performance, personalise content, and deliver relevant marketing communications relating to our garden and outdoor living products.

This Cookie Policy explains what cookies are, the types of cookies we use, how information collected through cookies is used, and the choices available to you regarding cookie management.

By using our website, you acknowledge this Cookie Policy. Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

1. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other internet-enabled device when you visit a website. Cookies help websites recognise your device, remember your preferences, and improve functionality and performance.

Cookies may be either:

· 

Session Cookies – deleted automatically when you close your browser.

Persistent Cookies – remain on your device until they expire or are manually deleted.

Cookies may also be placed by third-party service providers that support website functionality, analytics, and advertising activities.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be switched off through our systems.

They enable core functionality such as:

Shopping cart functionality

Customer account login

Secure checkout processing

Website security

Order processing

Navigation between pages

Without these cookies, certain parts of the website may not function correctly.

Functional Cookies

Functional cookies allow us to remember your preferences and provide enhanced features to improve your browsing experience.

These cookies may store information such as:

Language preferences

Product filter selections

Saved shopping preferences

Newsletter subscription status

Display and accessibility settings

Information collected through functional cookies is generally anonymised and is not used for advertising purposes.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website so that we can improve performance, usability, and customer experience.

We use analytics services including Google Analytics, which may collect information such as:

IP address (where permitted)

Device type

Browser information

Pages visited

Session duration

Traffic sources

Product interactions

Website performance metrics

Where possible, analytics data is aggregated and de-identified before analysis.

Marketing & Advertising Cookies

Marketing cookies are used to deliver advertisements that may be more relevant to your interests and to measure advertising campaign performance.

These cookies may be placed by third-party advertising partners including:

Google Ads

Meta Platforms (Facebook and Instagram)

Marketing cookies may track actions such as:

Page visits

Product views

Add-to-cart activity

Purchases

Interactions with advertisements

This information may be used to display personalised LIVONA advertisements on third-party websites, social media platforms, and search engines.

Marketing cookies do not store payment card information or other sensitive financial details.

3. Third-Party Cookie Providers

We may share limited cookie-derived information with trusted third-party providers that assist us in operating our website and marketing activities.

These providers may include:

Google Analytics

Google Ads

Meta Platforms (Facebook Pixel and Instagram Advertising Tools)

Website hosting providers

E-commerce platform providers

Email marketing service providers

Customer support and website optimisation tools

These third parties maintain their own privacy and cookie policies. We encourage users to review those policies to better understand how their information is collected and processed.

4. International Data Transfers

Some of our service providers may process information outside Australia, including in the United States and other jurisdictions where their infrastructure or business operations are located.

Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy laws and that appropriate safeguards are in place.

5. Cookie Retention

Cookies may remain on your device for different periods depending on their purpose.

Session Cookies are removed automatically when you close your browser.

Persistent Cookies remain until their specified expiration date or until deleted manually.

The lifespan of cookies used on our website generally ranges from 24 hours to 24 months, although some third-party cookies may have different retention periods as determined by their providers.

6. Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser settings.

Most web browsers allow you to:

View stored cookies

Delete existing cookies

Block all cookies

Block specific third-party cookies

Receive notifications before cookies are stored

Instructions for managing cookies can typically be found within your browser’s Help, Privacy, or Settings section.

If available on our website, you may also update your cookie preferences through our Cookie Preference Centre.

Please note:

Disabling Strictly Necessary Cookies may prevent key website functions from operating correctly.

Disabling Marketing Cookies will not eliminate all advertising but may reduce the relevance of advertisements displayed to you.

7. Data Linkage to Personal Information

Information collected through cookies may be associated with personal information that you voluntarily provide to us, including when you:

Create an account

Place an order

Subscribe to our newsletter

Contact customer support

Participate in promotions or surveys

Where cookie information is linked to personal information, such information will be handled in accordance with our Privacy Policy and applicable Australian privacy laws.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

Changes to website functionality

New analytics or advertising technologies

Business operations

Legal and regulatory requirements

Any updates will be published on this page together with a revised "Last Updated" date.

Your continued use of the website following publication of an updated Cookie Policy constitutes acknowledgement of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

LIVONA Customer Support

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)

We will endeavour to respond to all enquiries within a reasonable timeframe.