Last Updated: May 2026

Welcome to LIVONA. These Terms of Service ("Terms") govern your access to and use of the LIVONA website, products, and services.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Information

This website is operated by LIVONA ("we", "our", "us"). Throughout the site, the terms “we”, “us”, and “our” refer to LIVONA.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian;

You are legally capable of entering into binding agreements;

All information you provide is accurate and current.

3. Products and Services

We make every effort to display our products accurately, including colours, descriptions, and pricing. However, we cannot guarantee that your device display will accurately reflect product colours or details.

We reserve the right to:

Modify or discontinue products without notice;

Limit quantities available for purchase;

Refuse or cancel orders at our discretion.

All products are subject to availability.

4. Pricing and Payments

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change pricing at any time without notice.

Payments are processed securely through third-party payment providers. By submitting payment information, you authorise us to charge the applicable amount for your order.

In the event of pricing errors, we reserve the right to cancel affected orders and issue refunds where necessary.

5. Orders and Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to:

Reject or cancel orders;

Limit purchase quantities;

Request additional verification information.

If your order is cancelled after payment has been processed, a refund will be issued to your original payment method.

6. Shipping and Delivery

We currently ship across Australia. Any international shipping options, if available, will be shown at checkout.

We'll do our best to dispatch orders promptly and provide tracking where available. Delivery times are estimates only and may be affected by courier delays, public holidays, regional access, or events outside our control.

7. Returns and Refunds

Our returns and refunds are subject to Australian Consumer Law.

Nothing in these Terms excludes your rights under the Australian Consumer Law, including guarantees that products will be of acceptable quality, fit for purpose, and match their description.

If you believe a product is faulty, damaged, or incorrect, please contact our customer support team.

For change-of-mind returns, eligibility may depend on:

Return condition;

Original packaging;

Return request timeframe.

Shipping costs for returns may not be refundable unless required by law.

8. Promotions and Discount Codes

Promotional offers, discount codes, and special sales may be subject to additional terms and conditions.

Unless otherwise stated:

Promotions cannot be combined;

Discount codes are non-transferable;

Promotions may be withdrawn at any time.

9. Intellectual Property

All website content, including but not limited to:

Logos;

Images;

Product descriptions;

Graphics;

Text;

Website design;

is owned by or licensed to LIVONA and protected by copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

10. User Conduct

You agree not to:

Use the website for unlawful purposes;

Attempt to interfere with website security or functionality;

Upload harmful software or malicious code;

Violate any applicable laws or regulations.

We reserve the right to suspend or terminate access for users who breach these Terms.

11. Limitation of Liability

To the maximum extent permitted by law, LIVONA shall not be liable for:

Indirect or consequential losses;

Loss of profits or business opportunities;

Delays or interruptions to website access;

Errors, inaccuracies, or technical issues.

Nothing in these Terms excludes rights or remedies that cannot be excluded under Australian law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Services and Links

Our website may contain links to third-party websites or services. LIVONA is not responsible for the content, policies, or practices of external websites.

Accessing third-party websites is at your own risk.

14. Governing Law

These Terms are governed by the laws of Australia.

Any disputes arising from these Terms or your use of the website shall be subject to the jurisdiction of the Australian courts.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

LIVONA Customer Support
Email:[email protected]

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)