Last Updated: May 2026
At LIVONA ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from the LIVONA website.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
When you visit our website or place an order, we may collect the following types of personal information:
· Full name
· Billing and shipping address
· Phone number
· Email address
· Payment details
· Order history
We may automatically collect certain information about your device and browsing activity, including:
· IP address
· Browser type
· Device information
· Time zone
· Cookies and usage data
· Pages visited and referring websites
We use your personal information to:
· Process and fulfil your orders
· Provide customer support
· Send order confirmations and shipping updates
· Improve our website and customer experience
· Prevent fraudulent transactions and maintain website security
· Comply with legal obligations
· Send promotional emails or marketing communications (only where permitted by law)
You may unsubscribe from marketing communications at any time.
We may share your information with trusted third-party service providers who assist us in operating our business, including:
· Payment processors
· Shipping and logistics providers
· Website hosting providers
· Marketing and analytics partners
We only share information necessary for these services and require our partners to handle your information securely and in accordance with applicable privacy laws.
We may also disclose your information where required by law or to protect our legal rights.
All payments made through our website are processed using secure payment gateways. LIVONA does not store your full credit card details on our servers.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies help us:
· Remember your preferences
· Improve website functionality
· Understand customer behaviour
· Deliver relevant advertising
You may disable cookies through your browser settings; however, some features of the website may not function properly.
Under Australian privacy laws, you may have the right to:
· Access the personal information we hold about you
· Request corrections to inaccurate information
· Withdraw consent to marketing communications
· Request deletion of your personal data where applicable
To make a privacy-related request, please contact us using the details below.
7.Privacy enquiries and complaints
If you have a question or concern about how your personal information is handled, please contact LIVONA Customer Support. We will review your enquiry and aim to respond in a fair and timely manner.
If required, you may also seek guidance from the Office of the Australian Information Commissioner (OAIC).
As an online business, some of your information may be stored or processed outside Australia by our trusted service providers.
We take reasonable steps to ensure your personal information remains protected in accordance with Australian privacy standards.
Our website may contain links to third-party websites. LIVONA is not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or website functionality.
Any updates will be posted on this page with the revised effective date.
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
LIVONA Customer Support
Email: aulivona@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)